REFUND POLICY
IPTVUNITY’S REFUND POLICY
Thanks for subscribing to our IPTV services at IPTVUNITY.
Customer Related :
We offer a money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back by providing a detailed explanation of the reason for your dissatisfaction. This explanation will help us understand your concerns and work towards improving our products and services.
You are eligible for reimbursement of the non-consumed days within 3 calendar days of your purchase, provided that you provide a satisfactory explanation. Please note that the explanation should clearly outline the issues you experienced with the product and why it did not meet your expectations.
After the 3-day period, you will no longer be eligible for a refund, and we will be unable to process any reimbursement requests. We encourage you to reach out to us as soon as possible if you have any concerns regarding your purchase.
VPN Requirement for IPTV Service:
Please note that our IPTV service may require the use of a VPN to ensure uninterrupted access. Due to the technical requirements of the service and potential limitations imposed by internet service providers, refunds cannot be provided if you encounter any issues with our service and have not utilized a VPN.
To ensure a smooth and uninterrupted experience, we strongly recommend using a VPN when accessing our service. By utilizing a VPN, you can bypass any potential restrictions imposed by your internet service provider and enjoy our IPTV service without interruptions. This is particularly important in regions such as Italy, where internet service providers may occasionally throttle or block IPTV services.
Please note that it is the responsibility of the customer to arrange and use a VPN service if necessary. We cannot be held accountable for any issues or limitations arising from the failure to use a VPN.
Providing Continuity in Challenging Situations:
We would like to bring to your attention that IPTV services operate in a legally gray area, and it is not uncommon to encounter occasional issues on our servers. However, we assure you that we make every effort to enhance the security of our servers by updating them regularly.
Please understand that in the world of IPTV, unforeseen circumstances can occur, such as servers being taken down by authorities or government entities. No server is immune to potential attacks or disruptions in such cases.
To ensure the continuity of our services and invest in infrastructure improvements, we have allocated a budget to address such events. This budget is a symbolic amount that enables us to continue providing a high-quality service. It also explains why many other providers disappear after a short period of time.
In the event of server downtime caused by government actions, we offer an alternative solution for our valued customers. We can provide you with access to another reliable server for a nominal price, based on the remaining unused subscription days. We will cover most of the costs, and you will only be required to pay 35% of the original subscription amount.
Here are the details of the pricing based on the unconsumed period:
- If the remaining period is more than 6 months, we will provide you with a 12-month account for only 23 euros.
- If the remaining period is between 3 months and 6 months, we will offer you a 6-month account for only 17 euros.
- If the remaining period is between 3 months and 3 days, we will provide you with a 3-month account for only 12 euros.
Please note that these options are applicable only if our IPTV service is down due to government actions. We aim to minimize any inconvenience caused and offer you continued access to IPTV services.
If you have any further questions or require assistance, please do not hesitate to contact our customer support team.
Refund Method:
We offer refunds in USDT or TransferWise. To request a refund, please email us at [email protected]. Please include the duration of your subscription, and the reason for the refund request in your email.
Reseller Related :
1. Resellers are not eligible for Refund once the Reseller Account is generated.
2. Resellers Account are Generated Automatically after a successful payment.
If you have any additional questions or would like to request a refund, feel free to contact us at anytime.
You will be issued a refund of your purchase within a 24h of approval. You will receive the refund through the original payment method you used to make the purchase.
Note: Refund usually takes 5 to 10 working days to take place.
We will not be able to make any refunds (or make a partial refund) if:
Only some channels are freezing or not working. Though almost all of our Servers are stable, sometimes channels do freeze or doesn’t work due to various reasons, and that’s IPTV.
However, most of the time, these issues are temporary and are solved by the technical team by WhatsApp.